ChatComm 911 Service

The Chattahoochee River 911 Authority (ChatComm) serves the City as its 911 Emergency Call Center.

ChatComm was created in 2009, a joint effort by the cities of Sandy Springs and Johns Creek. It is operated following the Public-Private model with IXP Corporation. 

A two-member board of directors oversees ChatComm, with each city manager having a single appointee. The two primary performance requirements for ChatComm are 911-call answer time and call processing time. The 911 Center is required to answer 90 percent of calls within 10 seconds and process 90 percent of those calls for dispatch within 60 seconds.

In addition to serving the cities of Sandy Springs and Johns Creek, the cities of Dunwoody and Brookhaven are current subscribers.

Under federal law (Mobile Telecommunications Sourcing Act), your cell phone place of primary use and billing address determines where taxes from your bill go — directly affecting local services like the 911 Call Center. Whether you’ve moved or not, double-check your info today. It’s a small step that supports the services you rely on every day.

VoIP and 911

During an emergency, the ability to dial 911 is a vital component of public safety and emergency preparedness.  If you are using Voice Over Internet Protocol (VoIP) for phone service, there are important information points you need to know.