Request Assistance

Emergencies

Emergencies should be reported by calling 9-1-1.

Call Center

The City's Call Center is staffed 24/7, 365 days - 770-730-5600.  Our friendly staff is able to answer questions, generate tickets to have issues investigated, or simply connect you to staff within city hall.

Web Chat 

Online chat is also available enabling you to connect digitally with our 24/7/365 Call Center. 

Online Requests

Sandy Springs Works is a web-based platform for submitting non-emergency requests and reports. This user-friendly platform offers a streamlined and efficient way for residents to connect with the City and stay informed about the status of requests. The platform can be accessed by visiting: spr.gs/works

Emergency Notifications

Sandy Springs Alerts is the City's Emergency Notification system, power by Smart911.  The mobile app is located at no cost in the Apple Store or on Google Play. User can opt-in to receive Emergency Notification about severe weather, major power outages and other safety concerns within the City.  Users can also opt-in for Emergency Lane and Road Closures to know when traffic conditions have turned into gridlock. When you register for Sandy Springs Alerts, you will have the option of adding personal information held by Smart911 and sent to responding public safety personnel when you dial 911 from a registered number.