Request Assistance

Emergencies

To report emergencies, call 9-1-1.

Call Center

The City’s Call Center is available 24 hours a day, 7 days a week, 365 days a year at 770-730-5600.

Call Center staff can:

• Answer questions
• Create service requests and investigation tickets
• Connect callers with City staff and departments

Online Chat

Residents can also connect digitally with the City’s 24/7 Call Center through the Sandy Springs Online Chat .

Online Requests

Sandy Springs Works is a web-based platform for submitting non-emergency requests and service reports.

The platform enables residents to:

• Submit requests online
• Report issues to the City
• Track the status of submitted requests

Access the platform at Sandy Springs Works Online Portal .

Online Permitting Appointments

Schedule permitting appointments online through the Sandy Springs Online Scheduling Portal .

Emergency Notifications

Sandy Springs Alerts is the City’s emergency notification system powered by the Everbridge platform.

Residents can opt in to receive notifications related to:

• Severe weather
• Major power outages
• Public safety incidents
• Other emergency situations affecting Sandy Springs